I’m wondering about successful approaches hosts have used to frame their communications when they elect to decline a booking request. I have declined bookings for various reasons (e.g., tone of the person booking, person asking for a short number of days at a peak time that is months off, sense that our unit is not a fit with expectations). I want to remain polite, respectful, and open, but at the same time I’m making a “decline” decision, which is a rejection, so I’m aware it might not go over well.
Any thoughts about how to communicate this in a “win win” manor? Thanks in advance for your thoughts.