I had a guest cancel their reservation over the Thanksgiving weekend on the day they were set to arrive due to a road closure (they live in the Denver area and roads were closed due to the snow on Wednesday). Their communication throughout the day was great, but eventually they decided they wouldn’t be making the trip, and canceled. AirBnB refunded about $60 of their $300+ reservation costs. That seemed a bit harsh, considering the circumstances, so I told her that if I re-booked any or all of the stay (while unlikely) that I would refund a portion of their stay.
As luck would have it, I was able to get a last minute booking for two of their three nights. However, I haven’t yet received the payout that Air says I should get (should have been issued on the 27th) so I’m hesitant to issue any refund at this time. They would definitely qualify for the extenuating circumstances, but I have no idea if they’ve requested it.
How long do they have to request a refund due to EC? Will ABB notify me if they do?