Instead of a spreadsheet I ended up with a database and it has become my best employee!! Not only does it give me all my quarterly occupancy tax calculations on the fly, it also has given me the ability to communicate individually with my guests. With the push of a botton I’m able to generate a welcome letter, a parking permit, a TV and basic house rules schedule etc. all personalized with their names etc. What it comes down to; Hotels have fancy management systems and I needed one too, so I created my own.
I ask each of my guests for their email address and birthday and thus my system also generates birthday reminders and does the rest.
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