HOST FATIGUE? GIVE SELF-MANAGEMENT A REST
Hosting is many things: fun, interesting, and sometimes lucrative. But, one thing that you may not know until you are in the thick of it is that it is certainly not easy, especially for full-time hosts who are frequently churning guests. Why is it so much work? Hosts need to market the property and work out the logistical aspects of the rental agreement, as well as hand off keys to each guest, be on call to answer any questions, and provide a clean home, fresh towels and sheets, stocked toilet paper, and more. Host fatigue is a true phenomenon in the peer-to-peer rental market.
To host well, one must invest time and energy to create the guest experience recommended by Airbnb, one that rivals a hotel’s hospitality and consistency. As Airbnb’s Head of Global Hospitality and Strategy Chip Conley tweeted: “To my few hoteliers: it ain’t the bricks & mortars of the building that defines “hospitality,” it’s the heart & soul of the hosts / staff.”
While Chip’s sentiment is correct, it does not change the fact that organization and methodology are required to create that consistently hospitable environment for your guests in a peer-to-peer rental. After all, operating bed and breakfast inns can be a full-time pursuit and HomeAway reports that it takes hosts an average of 8.4 hours per week marketing and managing their vacation rental properties…(read more at the link below).