Had a situation this week with a group from Malaysia. The one who booked is actually an AirBnB host himself and has excellent reviews both as a host and as a guest. Booking for 7 PAX. Excellent communication. Very prompt. Went in to turn over the house and discovered some items were missing - clearly had been stolen. Checked camera footage of the car park and could see them putting it into the car, along with a few other issues of disprespecting the property but nothing major. Bit of sleuthing work and I found out where they were moving onto and contacted the next host to give them the heads up. I emailed the guest stating my disappointment with actions and had advised the next host and they were expecting the items to left there at the end of the next stay. Prompt apologetic reply but also stating he was not actually with the party. He was in Malaysia. He contacted the group who said they accidentally put the items in their bag - very sorry etc etc would leave it with next host. Entirely bulls&*t excuse especially when confession good for the soul lol
So my questions to the forum :
ONE _ How do I review this? They left it tidy, HE communicated promptly and really well. I’ve advised his he needs to clarify to the host that he is not the actual party attending. Obviously a theft can’t be ignored but how do I fairly review this?
TWO - What would you do as the next host? I spoke with the next host and advised him it wasn’t the actual booker showing up and what had happened. Would he be prepared to ask for the items back. He said yes, but then no in case I was wrong in my assessment it was stolen. Totally fair enough. He has been very helpful in getting the items returned to me (they left them at his place) and is a very experienced host. Got me thinking, what would you do if you were advised the guests you are about to host were not bad in terms of treatment of the property but not great in terms of petty theft? They apparently have left me a big apology note with the returned items - possibly to prevent me leaving a terrible review for the booking host.
Second time I have had items taken in the first month of trading. The comment was made ‘you’re basically a motel room now so you have to expect this kind of thing’ and yet I would NEVER steal items from a motel room…especially as they are often bolted down hahaha.