So i was left this review by the last guest who stayed with me.
“I am so disapponted here actually. Because Tara didn’t mention she’s dog sitter. She just mention she has 2 dogs on her prpfile. Her dogs are lovely, but other dogs that are brought were super noisy.If I knew this, I wouldn’t come here.They made noise at nights, mornings which cause me less sleepness. Sometimes there were 7 dogs(including her 2dogs)maximum.They were barking around, whinig around…I know it’s dog things that I can’t do anything, but was so stressful to me, even I like dogs. Rooms were not that clean.I found my bed sheets were covered with dog hair, bathtowel, floor in my room. If I were her friend, offered for free stay, wouldn’t complain about it. But I was a guest, and paid for that, so she should have cleaned the (URL HIDDEN) room was dirtiest room I’ve ever stayed.I’ve traveled a lot,stayed at many variety places…other places were much better than her room. She told me If I had something to ask, just ask her, so I did. I asked her about how to use wash machine(because I’ve never used a type of machine she had), doorlock that didn’t work well, wi-fi that stopped working suddenly). I might have asked a lots of question because I am not used to live in winnipeg yet, I saw her irritation to be asked often. The location of her house was not so bad. It’s quiet place but in the house, you can buy food at store really nearby.You can take bus from portage avenue to downtown in 15min( even you can walk to there). If you are super fan of dogs, just go for it. I chose this place just because price was cheaper than hostel, but I would never stay at the place again. I didn’t feel comfortable at all. I didn’t like her either. This is 2nd use of Air bnb for me, since 1st host was really nice and friendly, so I just expected to be the same on next host which wasn’t and made me more disappointed. I found dog hair in my hair brush,guessing she used it for dogs, I reported to custmer support.I was very shocked when I found it…what kind of person she was anyway?”
This is NUTS!! No one has ever left me a review close to this before. In fact, everyone has loved my place! I asked Airbnb to remove it but because it didn’t violate any of their policies, they couldn’t.
I’m trying to find the right response for this review. Here is what I have so far …
I am sorry that you seemed to have a stay that is inconsistent with my other reviews. I’m not sure the reason for this, however, perhaps it can be a learning opportunity for the future.
All of your complaints were clearly things that I had outlined in my profile for potential guests.
I have two dogs, and there are often additional dog in the house as I do pet sitting. This is stated in my profile.
The dogs make noise. I am VERY clear about this fact and make sure to point out that this can happen in the morning when they are excited to go outside.
Guests are expected to clean up after themselves. This is not a hotel or a hostel and I make note that when a guest uses a space, they are to leave it they way it was found. I take on the responsibility of cleaning the common area floors etc. because it’s likely that some of that mess (hair etc.) is from the dogs. However, I won’t clean up after someone after they have ate, cooked food, used the bathroom or slept-in/used their private room. Guests are responsible for these tasks and the price of my listing reflects as much. The room and the house are cleaned before each guest arrives and while some accumulation of dirt and dirt is expected, guests make the ultimate determination of how clean they wish their space to be.
I do wish you had brought up these concerns to me. Especially as your stay was three weeks and I could have tried to make things more accommodating for you.
I apologize if you felt I was ‘irritated’ with you when you asked questions but I believe that must have been a misinterpretation of my messages as most were via Airbnb since we hardly ever spoke in person.
Finally, I don’t appreciate the insinuation that I would use any of your personal belongings, let alone use them on my dogs. I’m not sure what it is you saw, but it was certainly not from me.
I wish you the best of luck with your travels or if you choose to stay longer in Winnipeg. And hopefully you will have better communication with your next host to better insure a happy stay."
Thoughts? Should I remove the numbered list?