The month has been SOOO slow and I am now dealing with the worst guests we have had to date (have had over 75 people here since May and most have been amazing!).
The couple here now have been here for almost a week, came from the UK and leave tomorrow. They were one of our first bookings from when we went live, but the reservation wasn’t until now.
I have to say that they are very nice older couple and I have had a few great conversations with them but I started to get a bad feeling several weeks ago when we received a direct email from someone who wasn’t on their original reservation who was asking for directions because she was coming to stay with them for a few nights. I told her that no, we don’t allow guests who are not on the reservation and that they would have to submit a modification, and pay the $25 per night over 2 guests fee if she were going to stay. They paid the fee and everything was fine, until they arrived.
We have a copy of our house rules posted right on the wall of the guest house, along with all the other information they need. They have been blatantly ignoring all the rules and have been inviting all these different people to come visit them at our property even though our rules say that no guests are allowed to visit the property who are not on the reservation. They have had many visitors and we even told them the day they checked in that because of liability and our privacy we are strict with the rule. I run a business here and do not want all these strangers coming to my property if they are not accounted for on a reservation.
They have also come knocking on the door of my house, my workshop and come across the property to interrupt me when I am working with things such as chainsaws, and then it leads to 30 minutes to an hour of conversation, taking away from my day. The rules clearly state to contact us by text message and not to knock on our doors but they are ignoring everything.
I don’t know what condition the house will be left in tomorrow when they leave, but I have never had to leave a bad review before and I feel really bad having to do it, but I feel very disrespected.
And to top it off, we have more guests who booked for this upcoming weekend who emailed to ask to cancel because they don’t like the weather forecast… ridiculous. My policy is strict and they expect me to pay for them to cancel because of weather?