It is indeed a horrible feeling when you’ve booked somewhere that looks great and then feel completely deflated on arrival. Been there many times in the past! Airbnb has kind of spoiled us 
Please try to make the best of things and not let it ruin your holiday.
You have beds, right? Hot water? Electricity? No rats running around the place?
You can write a scathing review afterwards. I do think it’s a shame you already demanded a refund because that sort of closes the door on negotiation with the host/manager/housekeeper to improve things.
you are so funny cassid. It’s true, though. “I got lost because I didn’t read anything and it’s YOUR FAULT”.
Thank you.
You are right … that was expecting too much … It was such a long journey there especially trying to push my elderly mum in a wheelchair all over, I was probably just exhausted.
If they just took the place over and the previous owner took a lot of the furniture out - how is that your fault? And why should you be inconvenienced by that?
If that’s what happened they should have updated the photos to reflect the lack of furnishings. That way when you booked, you could have seen a realistic portrayal of the place and you would have looked for another place.
That’s absolutely wrong what they did. If your place doesn’t look like the photos - take new photos. It only takes a few minutes to take photos and upload them.
So there’s absolutely no excuse for them having photos that don’t match the current state of the place.
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My feeling is that you need to call ABB and get rehomed, but you said you did not want to do that. Do I guess you are stuck dealing with the workmen, and not getting what you paid for nor what was advertised.
I would at least see what new place ABB can provide.
The host had no business leaving the listing on Airbnb before it was ready. They should have refurnished it and fixed the Aircon BEFORE guests were to arrive. If there are sat nav issues why haven’t the hosts provided adequate directions? The host wants the money without doing the work and has been dishonest. Shape up or get off the platform.
In the meantime why on earth haven’t you at least tried to get rehomed via Airbnb? If nothing available they should pay towards an hotel.
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Its not up to you, Airbnb will have to take responsibility as they accepted a false listing and they are actually good in my experience at handling these situations. I know guests and even family members and hosts on this forum who have been rehoused. They even cover taxis & hotels when necessary. You should have contacted Airbnb at the first sign of trouble though (within 24 hours) and I hope all communication has been on the Airbnb system? If not put it all on there now.
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I have to admit I was also at first a bit put off by your post, because you emphasized the Superhost status and blamed the host for not being able to find the house. I had the same situation several times although my address is completely accurate, and I found it unfair to be accused of such a thing. Also, it seems that the general conditions of your trip are difficult and they would probably be difficult even if the listing was exactly as described.
It is really horrible that you got deceived in such a way by the host. However, she did offer you a full refund, and since you didn’t take it nor contacted Airbnb for relocation, I just don’t see what you or the host are supposed to do now but deal with the whole situation the best you can. Since she offered you a full refund immediately, I do think she is trying to do her best but it probably just doesn’t work (sometimes good repairmen are hard to get by in the high season, or the original host is unhelpful).
I know it’s completely unacceptable that the listing was not as on the pics, but I’m just wondering what are the aspects of the listing that make for such a bad experience, besides the AC? You said she borught more furniture…
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