Help! How do I amend the total booking cost!

I have a booking,my first and to secure it I have to offer a discount. She wants to pay now As she is flying very soon but I don’t know how to change the total amount she has to pay.
HELP!!! I don’t want to loose the booking!!!

There should be a “special offer” button. Click that and then put in the amount. She should then get the offer and the option to accept.

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What sort of discount are they requesting?