OI am not a confrontational person, so I’m shaking, the guest just arrived I checked them in, then they started arguing with me saying they wanted their money back for 4 nights. ok, so this is what happened.
so the guest booked for 9 nights then messaged me a week later saying they only want to stay for 4 nights and the very last night, so I assumed they were going to leave there stuff there and go away to another city or something, plus the booking change request they put through was for the same number of days? so i messaged them saying i was confused and again they just reponsed saying they only want 4 nights and the last day, they did not query the charge or booking until they arrived. they booked 2 months ago.
should i just refund them and cancel the last night because i have 2 night minmum stay.
or just give 50% back like the rules