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Help Airbnb cancelled all my reservations, 102 nights


#1

Airbnb says SF rejected my registration yet the city says it was only pending and have provided a STR certificate which I have shared with Airbnb. Airbnb says it’s in legals hands to resolve it which was six days ago, after constantly telling me it will be resolved in 24-48 hours. We are super hosts losing a lot of money and angering a lot of guests that wanted to stay here. Does anyone have any other contacts other than the regular 800#? Thanks


#2

Try them on social media.


#3

Wow - please let us know how this turns out


#4

Yeah, contact them on Twitter. I noticed that they really care to look good on public eye lol, which is totally understandable, but yeah. They respond faster there than on their phones.


#5

Shoot, they don’t mess around. SF is really strict now and I think, but don’t quote me, that Air gets penalized if they continue to show what they feel might be illegal listings.


#6

Perhaps, but I’m getting the support of the city, they actually call me back, sent my registration certified mail to me, and forwarded on to Airbnb. Frustrating…


#7

Thanks all, Twitter was the way to go. We are back up. We were able to salvage most of our bookings!


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