I had a couple book my place for a weekend. The booker is a host too, and had several great reviews both as a host and a guest. They made the reservation for 2. The cleaner arrived 30 minutes after the check-out time to find four people still in pajamas with the house in disarray. There are 4 hours between check-out and check-in, which is usually plenty of time to turn the house over. The cleaner was 90 minutes late getting in because the guests had to scramble to get dressed and pack their things. As a result, the cleaner had to go as fast as possible, and she was still there when that night’s check-in arrived (I called the guest and told them of the possibility, but thankfully they were very understanding).
I left a very matter-of-fact review that stated they were pleasant and communicative, but unaware of checkout time and had clearly smoked despite the listing stating that the entire property is non-smoking (small parcel with sensitive neighbors). I also mentioned wine stains on the floor, fireplace ash and bottlecaps in the living room, as well as the two additional guests. The entire review was five sentences and I was very careful to not use emotional language or call out the guest - it was basically just a list of facts.
Now I’ve gotten a few messages saying I’m lying and they’re taking this up with Airbnb and yadda yadda yadda. Also had to block the guest on Facebook. I’ve never had to leave a negative review, and I hated to have to do it this time, but I’m not out of line here am I? Unfortunately since the cleaner was in a rush she didn’t think to take photos, except of the cigarette butts in the trash.