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I have also texted a few guests when I get worried about how long they’re gone.
We have a longer term guest now. I texted her the other night because I thought she might have slept through her alarm (she’s a nurse who works at night). All was fine, and she was appreciative.
I don’t have the excuse of ever being anyone’s mom. I guess I’m an Airbnb mom.
I would just send a message like “Do you need clean towels?” and hope they respond to it so I know they’re okay.
Nice suggestion! I sent a similar message and got a response a couple hours later. Everything is fine and the guest did indeed go on a road trip and came back late at night.
New here. I’ve been Airbnb hosting for 10 years and this has never happened. My minimum stay is 29 days and if the guest follows rules, etc I will sometimes extend.
My current guest was pretty well-behaved month one. She slipped alittle in month two but assured me that she’d follow rules more closely. Month three is a disaster. She’s a medical student at a nearby college and has brought two separate guys over to my house - which I can see on my front door security as they enter and exit. Not cool. I told her no more and wrote to her through the Airbnb message board that she needed to please do better.
Then she parked her car in front of my garage - she’s to park in the adjacent driveway - and let her battery die so I was blocked from accessing my garage for two weeks. She would barely answer me about when she was moving her car and then went silent and has not been back to the house for seven days. Last I saw her she was in a truck with one of the guys she had brought to the house when they were “trying to jump the car”.
I do not care what she does with her time as long as it doesn’t affect me. But this does. She has keys to my house and I have no idea where she - or the keys - are.
I’m not sure what to do as I’m having work done at my house (adding a bathroom to my basement). I inform her of when the plumbers will be here so she’s not surprised by workmen in the house, but she has just stopped communicating.
Her father made the initial reservation and I should’ve known from how I heard her talk to him on the phone that she was problematic. Now I’m not certain what to do as I think if I inform her father that she hasn’t been here, all hell will break loose and she’ll trash my place.
All she needs to do is behave like a responsible, respectful adult (she’s 28) and let me know she won’t be back for a couple of weeks. Then I wouldn’t have to worry if anything happened to her or if some dude is going to enter my house with her key. Any advice?
First of all, I’m surprised you accepted a third party booking ( the guy for his daughter). Why didn’t she book herself, as she’s 28? She probably got banned from Airbnb from past egregious behavior. Or she’s a 28 year old child who’s never been held responsible for her behavior- why is Daddy booking for her?
At this point, I would contact Airbnb, inform them of her unacceptable behavior (don’t get into the weeds with stuff like not letting you know if she’s not coming home for a week- she’s an adult, she can come and go as she pleases.) Stick to blocking your driveway with her dead car for 2 weeks, not responding to messages re her car blocking your driveway, having unregistered visitors, etc.) and demand they cancel the rest of her booking with no penalties to you.
Then, when the booking is cancelled, give her a quick deadline to come get her stuff, tell her you will have the car towed if she doesn’t move it, and if she doesn’t leave, call the cops. And get your door locks rekeyed.
It’s also possible that Airbnb won’t support you at all, as this was a third party booking you accepted, which is against the TOS. In which case I would contact her father- the booking is in his name, so he is the one responsible. Tell him she’s AWOL, with her car blocking your driveway, that you haven’t seen her in a week and she isn’t responding to messages and that if you have to call a tow truck, he will be charged for that.
Sorry you’re having to deal with this, it’s a nasty situation.
I’m sure you realize that I third-party booking is against Airbnb terms of service and if there is any problem or issue, they will probably not support.
The usual advice is that when people break house rules is to cancel their booking through Airbnb.