@GutHend Unfortunately not every complaint by a guest can be solved by improving your listing (although your post is superhelpful and I’m really grateful that you posted it). I also think that we as hosts have to learn how to deal with guests unreasonable requests. No amount of insulation can help me in dealing with request to turn on the heating in mid May, when temperatures are well above 20 degrees during the day. I’m still learning how to deal with these kinds of requests in a professional manner. I would like to brush off the request while in the same time make it seem like I’m genuinely suportive and do my best to hide disbelief on my face. 
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