Okay, so I have a guest coming for a 3 month stay. She confirmed that she’d read everything before I’d accepted her booking, so she knows that check-in time is from 6 p.m. - 8 p.m. (and before you all start grousing - yes that’s a small window, and yet, I get up at crazy o’clock for work and wherever possible/when I’m not working, I try to be accommodating, am a Super Host for the past year, am at 96% 5 star reviews and the rest 4 stars right now so apparently this still works for people). Am super clear in my description, rules, etc etc…
A month ago, I emailed her and asked for her flight information (as I do for everyone so I can track it online and will know if it arrives early/late, which does happen about 70-80% of the time).
I didn’t hear anything back from her until today (but didn’t worry because we’re still 10 days away from her arrival). She apologized and explained that she had phone and internet issues. No problem, her communication was excellent prior to booking and since she’s gotten back in touch. However, her plane arrives at 7 a.m. that day. She’s said that she knows it’s too early for check-in and is asking if there’s anywhere she cold leave her cumbersome luggage.
With a short-term guest, I’d have them suck it up until I get home (meaning come up with a solution themselves), if I wasn’t able to accommodate. However, because she’ll be here for 3 months, I’m trying to be a bit more accommodating.
The guests whose room she will be checking into, don’t check out until later that day, and I will need to clean it and flip it before she can check in. Leaving her a key is NOT an option (elderly cat, tricky doors, little details to know about the house that I’m not comfortable having anyone enter the first time without me to show them all the little tricks etc. beforehand). I live in a friendly downtown neighbourhood, have great neighbours, am friends with people who own independent businesses in the area etc. Do I ask a neighbour if they could possibly keep an eye on her luggage until I get home? Is there a negative precedent I may be setting (for guests, neighbours are all wonderful) by doing so?
As she’ll be studying here, I did ask if there might be somewhere on campus she could leave it for a bit. Am waiting to hear back. However it will be a weekend when she arrives, so the department wouldn’t be open…
Any thoughts? Suggestions?