I changed my cancellation policy to strict and immediately got my first guest who didn’t read. I have my SH badge (inexplicably tickled), IB on (upped my bookings, esp. a long way out), and decent pics, competitive pricing (market average).
Guest booked Saturday for Monday, within the 48 hours. Cat is disclosed in the text of the listing and in 2 pics. The saved message I send mentions the cat in the first sentence and the final sentence. The message is 4 sentences long.
I think he wants to cancel because I have a meeting from 4-7 and disclosed that in my immediate follow-up messages to try and arrange a check-in time. I offered early check in to drop bags and get a quick tour. Suddenly he’s got allergies and “didn’t know and does it go in the apartment?” Not an apartment, clearly listed as a private room and bath without a separate entrance.
I’ve told him to call Air. I hope they honor my strict cancellation policy and don’t reward his inability to read or his desire to wriggle out of paying for something on a strict policy.
MY MESSAGE TO GUEST:
Hi, Congratulations! Thank you for your request to stay in the private room in my home, which is owned by the cat. Please confirm you’ve read the house rules, agree to them, and understand there is a cat on premises Now that your reservation has been accepted, please send me the actual name(s) of the person(s) staying along with a photo ID for each person. This is an insurance requirement. Please let me know your arrival time so we can be ready to greet you. Prepare to pay the toll of scritching the cat behind the ears. Thank you in advance.
EDIT/UPDATE: The congratulations was because he’s buying a boat. Yay him.