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Guests asking to bring service dog


Illegal to “forbid any kind of animal” in a dwelling? Not following you.

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There are many animals that are being used as service beings; not just dogs.


If you want to see emotional support animals google support animals on planes!
There was a miniature horse! And a duck!

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Thanks for that @EllenN I’ve seen similar articles before and the arguments are persuasive. I grew up with a stray dog my uncle brought home and a pedigree Alsatian. We then had two cats called Tiddles and Tinkerbell. Tiddles brought Tinkerbell home one day and in my family it was pretty relaxed so she stayed, even though she had initially had mange. I love dogs and cats.

Despite contact with animals as a child I am highly allergic and their dander. I’ve heard too much cleaning is another reason for asthma…again - unlikely in my case- I grew up in an age where antibacterial was a dettol bath. I also have horrible hay fever and my asthma is also triggered by cut grass, which means in summer I’m hiding inside while everyone is having picnics. May I add I also played a lot outside and spent summer days making daisy chains. None of it has stood me in good stead as an adult.

I am the only one in my family who is asthmatic and it probably has far more to do with the fact I was 2.5 months premature.


I meant to say if it’s a guide dog then it would be obvious the owner wouldn’t be faking it. Guide dogs are rarely little lap or purse dogs. It’s the people with “comfort” dogs that annoy me. They aren’t trained well behaved dogs–the fakers I mean: The ones who say it’s a service dog but really isn’t.


You have to accept guide dogs. It’s illegal you are now turning your house into a hotel.
I’m worried. This Airbnb thing is going to get someone in jail or sued.


My sister has a service dog, it’s changed her life. People with service dogs take excellent care of them and are very careful not to cause issues with people/stores etc. A service dog is no different than a wheelchair or hearing aid. Here’s a good blog post re service dogs.
Boobs and service dogs


Guide dogs aren’t the only service dogs. There are service dogs who detect changes in blood sugar, detect seizures, help with mobility issues, calm people with PTSD, etc. To deny people who need them the right to their service dog because some people “fake it” is equivalent to denying pain medications to people who need them because some people fake pain.


No… Airbnb is not the same as turning your house into a hotel… so to be honest I don’t follow the logic you must accept dogs. For example my flat isn’t wheelchair accessible … the entrance is too narrow. I have had a booking from someone who subsequently turned out to be in a wheel chair and I had to cancel. I’m not sure it’s reasonable to expect individuals homes to be able to deal with all disability requirements. This would be one instance where the guest should be booking an appropriate hotel.

Talking about hotels… how come they don’t all accept dogs ?


As posters here are from different countries there isn’t one answer. In the U.S. all hotels must accept service dogs. If they don’t they are violating the Americans with Disabilities Act.

Wheelchair accessibility and permitting service dogs is a false equivalency. In the U.S. people with disabilities must be given reasonable accommodations. Remodeling your residence would not be considered reasonable. Accepting a guest with a dog doesn’t require any expense.


Thanks Ellen. Did a quick google search … rules about service dogs appear to only apply to whole property listings. Good news for any live in hosts like me that would not be happy with dogs or any other service animals in their shared listing.



As a devoted “dog mom” and lover of animals in general, I have to disagree. I work in the travel industry and most hotels have specific rooms that they use to house guests with service animals (whether they specify it or not). They are generally the handicap accessible rooms with wide entrances, grab bars in the WC, etc. But hotels have the luxury of keeping these rooms available/properly maintained for guests who need them, whereas we hosts–often with only one space available–cannot.

I recognize that guests with service animals may have more limited access to Airbnb options when traveling but that shouldn’t be a burden on individual hosts either. If a host has allergies, or small children that may not understand why they can’t pet the nice doggie, or even a fear of dogs, I don’t see why it’s a host’s duty to just deal with it in their own home.

All that aside, I welcome pets. But I understand why this is an issue for many hosts.


The article you’ve attached says, “AirbBNB’s nondiscrimination policy requires hosts to allow all service animals into their homes unless local laws restrict access for service animals”

In your case, you would not be required to accept a service animal that would trigger your asthma or allergies.




The portion you’ve circled outlines the laws in the U.S. The portion I quoted outlines Airbnb’s policy which is not the same as U.S. law.

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Thanks for the clarification. Just read the policy… it seems as long as hosts state their listing isn’t suitable for reasons such as safety concerns or allergies you can decline these bookings.

I see a lot of unhappy campers, especially as the policy states guests don’t need to warn hosts in advance and nor are they required to have a certificate.

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You can decline any booking. You don’t have to give a reason. In fact the less said the better.

“Thank you for your inquiry. We are unable to accommodate you. Save travels.”



I guess I’m jaded because I work in the animal welfare industry. I see people lie about their dog being an emotional support animal or a service dog every day. The only legal question you can ask is “what task is it trained to perform”. I’ve had people look at me like I have two heads and say, “I just want to take him into stores with me, he’s not trained!” I personally love dogs, and have respect for true assistance animals, but I think it’s far too easy for someone to call their pet an “emotional support” dog, as the word is out that you can say that and not need proof. This is a topic that really pushes my buttons as I see so much abuse of the law. I wish there were more stringent requirements as I think it’s giving true service and assistance animals a bad rap.


I wish this were universally true. I watched a woman with a service dog in an airport a couple of weeks ago. She kept yelling at the dog and berating it. I felt bad for that dog!

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This is the reason that people aren’t obligated to disclose the fact that they have a service dog.

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