I’m so sorry that you weren’t able to take advantage of accommodations that I offered, which were the early check-in the night before at no charge and the late check-out without any charge. While I can offer accommodations due to weather, a refund is not available.
One cannot control weather and you’ve certainly been very very kind. It’s up to you whether you give a refund. My stance on this would be no refund. As aforementioned you cannot control weather.
Even if they give you a bad review you will have the opportunity to respond to it. I’m not sure how often you get bookings but pretty soon the negative review will be buried by positive ones.
Don’t find yourself beholden to reviews. No doubt they are extremely important and they have things to teach us. But they can drive us nuts too. Someone once told me on this board that you should write your listing according to the type of guests that you want Since I did that my reviews have been much better.