So I had a guest instant book last night and responded to their initial email with my usual look forward to hosting you response.
Then I looked at his profile, 14 reviews including this one:
Hosts beware! This was a horrible experience for me as a Superhost to have GUEST as a guest. So much so that I decided to close down this listing and no longer host people in my home. After staying at my home for two day. I checked on GUEST mid stay to make sure everything was okay. He wrote me back that he had left and was staying at a hotel because he had locked himself in the bathroom and had to climb out the window to get out. Due to this, I guess my airbnb was completely “inhabitable”, yes, not having a bathroom door that locks apparently constitutes a place as inhabitable. He also made zero attempt to contact us while he was having this issue. He claims he didn’t have his phone in the bathroom but there was another guest staying there, he could have found a way to contact us before going to such extremes. When I got home, the place was left a complete mess, furniture moved around, bed unmade, pillows on the floor, dirty towels on the floor, dirty dishes out and ZERO check out done. He demanded a refund for ALL three nights even though he had stayed for two nights without issue. Btw, we have had zero issues with our door with past guests, so he broke and unscrewed our lock, left our screen off our window and trashed our place before he left.
GUESTs response to review:
To anyone reading HOST emotional response: please take a minute to read through the other reviews about me. My stay at HOST place was a nightmare and ended with me getting shut in her bathroom due to a faulty, old door and I had to climb through a window into bushes and go around to the front to get back in. Rather than showing sympathy for my situation, she has chosen to react defensively, but let that be a reflection on her and not me. I’m sure anyone who had to climb through a window to escape a bathroom wouldn’t have taken the time to clean the place and make the bed before retreating to a hotel. I’m glad my feedback was heard and HOST is removing this listing until some much needed updates/repairs are made.
The guests response to the review was measured and thoughtful while the host seemed a bit unhinged. The guests double blind review of the host was the only negative review they had written in the dozen reviews they wrote and they had 13 positive reviews.
The host has two listings and 300 reviews, one listing 4.5 and the other 4.75
I messaged him back with OMG just don’t lock yourself in the bathroom! See you next month:)
All in all I say the review system worked as intended here.