Guest wants to cancel and offers compensation

Why?

I’m caught between a moderate policy where guests can cancel FIVE DAYS before they arrive for a full refund…or one where they have to give at least 14 days’ notice for a 50% refund. I like the 14 day notice stipulated in the strict policy, but feel the open timing can be very draconian. If someone cancels a reservation 6 months or even a year away? Man, just give them their money back so we can both move on with our lives!

I can’t change Air policy, but I can handle my own business in a way that fits my ethics.

Do you think this adversely impacts other hosts? I suppose that guest might expect the same leeway from another host.

1 Like