A guest contacted me personally via Whats app asking me for a refund of 200 euro in exchange for a 5 star review- he said if I do not pay him he will claim that the house was dirty (Im a super host and cleanliness is always 5 stars) that there were not enough blankets (There were plenty) and that the upstairs neighbor wore high heels and made “clicking” noises.
I constantly kept in touch with this guest during his visit asking if everything was ok- I have all the messages- he never complained and told me everything was fine.
Only after he checked out when I asked him to please let us know if he could write us a good review, did all these complaints, and request for money, come out.
I wrote to airbnb as it is a clear case of extortsion and did not reply to the guest.
Please let me know your thoughts-