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Guest satisfaction with your listing vs. your satisfaction with your guest? A poll (from a host here, not someone’s dissertation)


#1

I would rather have a guest who is perfectly satisfied with my listing and leaves it less than perfect than a guest who is less satisfied with my listing and leaves it perfect.

You?

Poll below.


#2
  • Perfectly satisfied on check in, left less than perfect on departure.
  • Less than perfectly satisfied on check in, left perfect on departure.

0 voters


#3

Sorry that I have to nitpick, but I don’t get the satisfaction on check in.

Do you mean:

  1. Guest leaves (=checkOUT) perfectly satisfied, but leaves my place less*** than perfect.
  2. Guest leaves (=checkOUT) less than perfectly satisfied, but leaves my place perfect.

(*** There is NO permanent damage.)


#4

There’s no reason why we can’t want it all! We might not always get what we want. The best thing would be for guests to read rules and limitations.


#5

Correct: no permanent damage. An example would be a couple dishes in the sink, maybe some leftovers in the fridge, etc., vs. someone who clearly wiped down every surface, etc.


#6

Yes, less than perfect is okay by me.


#7

I suppose a better way to have worded it would be “would you rather get 4 or less stars from a perfectly neat guest or 5 stars from a guest you might have spent an extra 10-15 minutes cleaning up after?” But I felt that may have been too obvious. :stuck_out_tongue_winking_eye:


#8

In any business, a good deal is only a good deal if it’s good for everyone. (A bit of a repetitive sentence, but true). So a good Airbnb stay, to me, is good for the guest and good for the host.

That being said, definitely 5 stars and a few minutes extra cleaning :slight_smile:


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