You don’t seem to be picking them very smartly. You provided an appliance which you said you bought 2nd hand for $50. It stopped working while the guest was there, but that doesn’t mean the guest is in any way responsible for it.
Are you planning to try to charge guests for every appliance in the place when it goes on the fritz, as all appliances do eventually? Charging a guest for a non-working appliance unless you have reason to believe or proof that their misuse of it caused it to die is ridiculous.
3 Likes
That was not smart advice.
1 Like
Taking bets!
Neither guest nor Airbnb will pay, second hand, so no receipt.
1 Like
I’m going to just assume that you won the CS agent lottery and that it isn’t a new policy.
It would certainly discourage me from booking a place with a Chef’s kitchen. I shudder just thinking of the resolution request for a Viking double oven 
3 Likes
A guest breaking something is not the same as a guest using something that failed.
Repairing is the first option for you, but maybe you need to let it go; as appliances age they become subject to parts wearing out etc. And, trying to figure out what the replacement cost is is not what you may want to hear; depreciation is part of the equation - a 10 year old major appliance might be worth 5% of what it cost new, if anything at all - unless you have insurance that covers 100% replacement, which is unlikely here. Just because you bought it for $50 does not mean it is even worth that amount.
Bought something for a few $$s second hand, and it stopped working? Unlikely that you will see anything on it.
2 Likes
We would typically allow a wine glass to be broken and replace it without billing the guest.
We used to have a bunch in stock to replace small things like this.
Holy cow! This is the kind of stuff that is ruining our reputations as hosts.
I WISH some host would try to pin something like that on me…and I’ve never been a guest…just a host.
I had a table break. Bought it 2nd hand for $50, coincidentally. Even if I thought it possible it was the guest, I’d never even raise it. And I did not. I apologized, brought them a folding table and a loaf of locally baked artisan bread.
Now, the brand new table I replaced it with…,we’d need to chat & inspect.
I mean really; that CS comment was ridiculous & as a guest if I thought that were true I’d NEVER rent an ABB again, that’s for sure.
5 Likes
To go to the mat and be determined a breakdown of a small cheap appliance is to be blamed on the guest is just unthinkable to me.
You seriously need to drop it.
1 Like
It sounds like we are being trolled. And in any case this thread has run it’s course.
3 Likes