I have a guest who has advised they can’t visit as their Grandma in law died and have gone to another state, then they said they also just got married last week and a multitude of other reasons. They tried to get me to allow their friends to come and stay instead. I said no to a third party booking.
They have not cancelled and are due to check in tomorrow.
AirBnb said to just let the booking continue.
My question is do I need to send check in details? I’m a bit concerned she will send her friends as she clearly isn’t going to be coming With her family and has tried for refund.
If I don’t send checkin message could I be penalised as a host and she finds a loop hole for refund?
If someone shows up perhaps I could meet them instead of self check in and ask to view ID?
Thanks for any advice in advance.