Okay Lorna, so you got paid a large lump sum for a long stay which you immediately transfer to your account …the guest then cuts the stay short after a day or so claiming the listing was misrepresented. She may or may not have been bending the truth - and either way, it’s unfortunate - but that doesn’t matter anymore … SHE’S GONE ;-)!
The point is, air have refunded the money to the guest - which technically in turn, you now owe them - but you are choosing instead, to keep (on the basis that you assume they won’t be bothered to take you to court, it seems)… Is this the long and short of it or am I missing something???
Out of interest, did air refund the full amount for the entirety of the stay or deduct the balance for the days already stayed? What I am trying to accertain is just how “out of pocket” you would be should you actually repay the days the guest didn’t stay … I agree, however - it must be annoying that this has blocked of a chunk of your calendar and prevented others from booking …
Interesting thread, this ;-)!