I just posted a review for a guest that left 2 weeks ago and found that he left me 1, 2,and 3 stars for things that are 5 stars with every other guest. He was a bully and tried to intimidate me into letting him pay cash for an additional night. He wouldn’t take no for an answer and asked me every day, 3 times a day at least. I said no and contacted Airbnb support via phone and told them that I was unhappy with the guest for suggesting that and that he was breaking the rules and could get us both tossed on Airbnb for even suggesting it (he’s also a host in Rome and his wife admitted they take cash all the time). Now I have 4 star reviews and he lied. One other guest left me 4 stars on location and again, he wanted to pay cash.
What’s with all these men in their 50s, 60s, 70s, and 80s being bullies? (cash payments, getting high in the house (he was 83) then walking around the block getting high (I live next door to the po-po, ugh), and then leaving crap reviews?
Should I have given them 1 star on everything?
I know you suggest not responding publicly to the bad star reviews, and that Airbnb probably won’t take his stars down, but I’m now in my slow season and am wondering if his review is the reason I’m not getting bookings and my neighbors are.
I really want to say "While you and your wife kept the home clean, you were constantly drunk (they stank of booze 24/7, I was afraid they’d do a face plant and hurt themselves), and you asked daily to stay additional days for cash and tried to bully me when I said no, so you left a crap review and lied. (I worked on a trading floor in the 80s in the bond business. Good luck with that…)
Honestly, what’s it going to take for Air to actually stop the petty retaliation of guests who suck?