@CatskillsGrrl I appreciate being able to read this and also the details that you provided. You may have already addressed this in the comments as a possible solution, but if this were to ever happen again, God forbid, perhaps you can have a list of emergency pet sitters that you can call and have them come over to pet sit and make sure you get a receipt, and then submit the receipt through the resolution center with Airbnb and request that the guests pay for the pet sitting. You can also charge for any other expenses incurred, including possibly your time for having to deal with this, however much you are paying yourself an hour to run your Airbnb business. I have had various events where I feel as you do, that things are spinning out of control and a guest is not being upfront with things, no matter how nice they are acting. I just went through this New Year’s but not with an Airbnb booking, this was through my own website. The guest could not have been nicer from the original booking on, but one sneaky thing after another occurred and was uncovered, and I think the only reason the house wasn’t destroyed or burned to the ground from (illegal) mortar fireworks was because we live on the property and were able to manage things before they got out of hand. It was very upsetting, and it makes me wonder what on Earth people are thinking when they rent someone’s home and then treat it with such disrespect. As a dog owner, it is absolutely unacceptable to leave a dog unsupervised that long in a new environment or even in a familiar one. Anyway, I applaud you for how you handled it and ignore anyone here who says otherwise. Some people rent out places that maybe they don’t care about that much, others of us are renting out our homes, and that is very personal.