Thank you. The morality dig was in a message on the platform to me. I responded with something along the lines of: you are confused, this is my job, it is not personal. My employment requires that I follow procedures and guidelines, it does not say whether I agree with these or not.
In the same message she told me she would get her money one way or another and she will take me to court. It’s $175 to lodge a claim. I told her that to be entitled to a refund there had to be a fault or something not provided, changing your mind is not permitted as a reason.
In relation to the newsletter about outlier reviews when I read that I felt it was one of those placating lines that mean nothing. That they just said it to soothe hosts into thinking they are looking into it and like a politician nothing will be done about it.
She left me 1* for everything but 5* for cleaning. The stars won’t make any difference to me and because it was 15 days after her stay I have 3 excellent reviews after hers already. Funnily enough two of them mention that it’s exactly like the pictures so I think she looks like a bit of a nutter and everyone knows there are people out there who like to make trouble so I think it’s best to let it slide.