Guest has one review - stars don't match words

21

It’s so good that you didn’t post that as a response to her review. It would have made you sound like a grasping host who was more concerned with your ratings rather than the comfort, convenience and pleasure of your guests.

It would have put potential guests off staying with you.

Thank goodness we have this forum so we can vent. :slight_smile:

6 Likes
22

It always comes across as quite tacky and defensive when hosts leave responses which complain about the star rating a guest left. And when it’s left as a response to a lovely written review, it makes the host seem deranged.
Especially if they are complaining about having a 4.99 average. :wink:

But I can understand why a host would feel like responding like that, as long as they don’t actually do it.

2 Likes
23

Reach out to the guest and ask what happened at the last 3* review and say that you aren’t comfortable with the low ratings she received as a guest (start with “not comfortable” so you can cancel penalty-free if you contact ABB CS).

Depending upon the answer, you can cancel. With our without a penalty.

1 Like
24

How do you reach out to prior hosts? I’ve wanted to do that once or twice and haven’t been able to figure out how to do so. I only have one property and tend to get longer term stays so indont have a ton of turnover. Consequently I don’t know the app inside and out. Forgive me if there’s an obvious way to do this which I just have t picked up on before. Thanks in advance.

25

You would have to contact them by sending an Inquiry message. Which may irritate some hosts, but personally it wouldn’t bother me at all.

26

I’ve made an inquiry on a reservation, explained why I had done so, and then asked the question I had in mind (usually about a would-be guest).

27

All hosts differ. I would be annoyed if hosts started contacting me. That ping on my phone means that someone has booked with me and I prefer it to stay that way. :slight_smile:

28

I totally get that and it shouldn’t be a common thing. But thereve been times when there was something suspect in the review which made me want to understand a bit more before making a call on a new request.
In terms of “how”, I meant technically, not language. I never can tell who the prior host was and how to contact them (again, technically). I’m probably being daft, but could you indulge me? Thanks.

29

Of course you can tell who the prior host was- their profile photo is on the review. Click on that photo and it will take you to their profile page and listings.

30

Thanks! I don’t know why I never could seem to see that before. My bad.

1 Like
31

You can also use that to see what kind of reviews a guest has left for prior hosts.

32

If it happened with any regularity, or even more than once or twice, it would annoy me, too. Mostly because I’d have to make sure to respond within 24 hrs.

But it isn’t likely that you or I or any host who leaves clear, honest, unambiguous reviews would be contacted for clarification. I doubt you’d give a guest 1 star for cleanliness, 3 for house rules, and then leave a gushing “delightful guest” written review.

So maybe the host the OP was wondering about contacting for clarification deserves to be annoyed by inquiries from other hosts, if they are going to rate and review in such a confusing and seemingly dishonest manner. :stuck_out_tongue_winking_eye:

3 Likes
33

Excellent point!

…

1 Like
34

Sorry I didn’t respond sooner; I was not using the Internet for a bit. I’ve never reached out to another host, but Muddy’s reply in correct.