Sorry, but I’m with those guests. I abhor the smell of scented candles even when they aren’t burning. I can’t think of any cooking smell that I dislike remotely as much as I dislike the smell of scented candles.
reminds me of a Tony Blair line: “this is no time for sounds bites…the hand of history is upon our shoulder”
for gawds sake…
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That’s good to know. We have since stopped burning the candles.
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Each to their own I absolutely love them and make my own. Not to get rid of cooking smells, but I use natural oils because I love the smells for example orange, nutmeg and cinnamon.
Many of my guests have remarked on how much they love them.
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Hey folks! A little update…while I was on the phone HELPING another guest who didn’t show up cancel with AirBnb with no consequences (it was a bad storm and it was better for all to just more or less hit the “undo” button), the nicest guy, “Kenly” said (I swear to God) “Anything else on your mind I can help you with?” Now mind you my husband is on the verge of GOUGING HIS EYES OUT if I mention the name “Dinesh” again-but! A little “closure” never hurt anyone. I said to Kenly “You’re going to be sorry you asked but, in fact, I’m still reeling from a previous cancellation scenario-just because the person was so terribly dishonest in his approach.” He listened to the details very patiently, took some action, and sent me back a response with an itty bitty bit of dough and an apology that he couldn’t make it more. He said that had he had the case it would have gone an entirely different way (he was the 3rd Air rep to tell me that.) He told me that contrary to what people might think, Air really values the hosts and wants to make them happy-that without good hosts, there would be no guests. I said “You’re right-without the hosts it’s sort of the sound of one hand clapping!” We both laughed. I’m over a thousand dollars shy of the resolution I feel I deserved but in some crazy way, the exchange did make me feel better. I just got a text from the guest that just left who said “I appreciate all that you’ve done to make my stay here a joy.” That kind of makes up for Dinesh-wait-I mean he who shall not be named! The thing that kills me though is, aren’t all reps supposed to be operating out of the same play book?
Well… most of those who field calls are likely third party call center employees with limited experience. They are trained to calm you down first and foremost. There’s an interesting AMA on Reddit in which a customer service rep tells all. He does say they try to find a balance between hosts and guests. But that is at the customer service level. But I think if you look at it from the corporate big company perspective, it’s about making more profit, which at this stage, involves getting more guests since they have plenty of hosts. That naturally makes them have to be more guest centric.
Ah yes “guest centric” makes sense. So far, aside from this instance, I’ve had an absolutely AWESOME run. The guest that just left (who is a Superhost herself) shared with me that there were some fun “AirBnb Hacks” on Pinterest. I’m going to look later. Hubby needs an AirBnb VACATION for a couple of days! I’m going to pretend he’s my honored guest and fetch his slippers 