I had a guest which booked my villa for a month and then changed her mind off coming to Bali (went to Thailand instead). I have strict cancelation policy and so she never canceled because she knew she would not get a refund.
On day of her check in I started getting WA messages from strangers and people coming to my villa that have nothing to do with the booking but were requesting to enter my villa.
I found from one of these people showing up that the guest was promoting my villa for her friends on her Instagram, offering strangers to come use my villa because she cannot make it.
I contacted airbnb regarding this issue and they actually canceled the booking (but waited 24 hours for their response). They rewarded the guest a full refund but they did pay me in full out of the resolution right away (around 5000 USD).
Next day in a huge public Facebook group for rentals in Bali to my shock I found a rental company trying to rent my villa, they completely copied my listing description and every single picture from my Airbnb listing without ever asking permission from me. I contact them and they told me my guest requested them to rent my villa and that they have the permission from airbnb resolution for this.
They didn’t even delete the fb post right away although I showed them the guest doesn’t have a reservation with me anymore, they deleted it after another 24 hours.
I contacted airbnb about this rental company as they also have hundreds of listings on airbnb and this is a serious breach of several of their community standards, but unfortunately after 8 days of waiting I just got some random message that they cannot arbitrate disputes, so basically they don’t care they have this scamming company with hundreds of listings on their website or that their guests tries to sublet the listing.
Has anything like this ever happened to anyone here? Any advice?