I know, I know, chasing SH and 5* seems insane to many of you. But I’m in a little town with just a room, whereas this is more of a family/whole house destination. So SH will give me more of a boost and hopefully keep my bookings on-par with the gal down the street (who doesn’t have a pool!)
After a year of hard work, I’m supposed to be getting SH status on Jan 14th. Guest booked over NYE and checked out on the 2nd. I need their rating to be 5* (not sure if it will be, more on that later).
Question: They just left a review today. Since their stay overlapped the ratings assessment period, does it count towards 2019 assessment or 2020? Or does it not matter and their review rating is already calculated towards my score?
I’m thinking of waiting until the last minute to review them. There were a couple of issues - they were in town to spend time with her Mom and sister so they weren’t around much. She was lovely, husband was cranky and high-maintenance from the moment they entered the home. I think my cat was the only thing he liked. =^.^=
I always ask about temperature and the mattress pad. He said he likes it cold because “we’re from a cold climate.” Normally, when the nighttime temps are in the low 50s, I don’t use the AC, but I decided to put it at 72 (which makes that room very cold) and open a side window for them. I pointed out the ceiling fan as well. Then I asked about the bed. He pokes it with a finger and says “It’s too soft.” Wife is embarrassed, but I change the linens and remove the topper. He’s still not happy with the firm pillow top mattress, but she says he’s a grumpy sleeper anyway.
Next morning I walk in the room to make sure the ceiling fan is off and to check the wastebaskets and change out their water bottle. The room is boiling hot!! It was cold when I turned on their light for their late arrival the night before. He has a CPAP machine, but I’ve had other guests with those and they don’t give off that much heat.
I’m concerned that his unhappiness will result in a mediocre review.
They weren’t bad guests, just passively high-maintenance. And I asked every morning if the temp was OK, did they sleep well, anything I could do. She smiled and said no, he scowled.
My draft review “So-and-so and her husband communicated well and left the suite clean.”
I know, don’t own his grumpiness, don’t chase stars and SH. Just wondering if they left less than 5* if it will affect the assessment and should I wait until after the 14th to review them?
I’m going to get more coffee… Next guest in 10 days. Moving to the area, should be fun! 
It’s all good. They have more visitors per month and more repeats and have business when I don’t. They offer a queen bed in a room without a kitchen or pool. We’re at the same price point.