So a guest booked 24 hrs ago under strict policy and the bookings for this friday (tommorow) till monday.
Hes just messaged me that his mum has taken a turn for the worse as she has pancreatic cancer.
He has no reviews and is a new member.
I read the policy can be overridden by Airbnb under extenuating circumstances.
He hasn’t actually cancelled the booking yet and I’m scared to reply. Not sure if I should just respond tommorow as its nearly midnight now.
I really need this money and I just have a feeling hes lying.
Hopefully he doesn’t cancel.