So here is my conundrum for this weekend.
We have guests who booked for Monday - Friday (they booked last night).
I quickly accepted the request as he has great reviews. The guests currently in the house asked if they could extend into the week and I said no because I already accepted the new guest. So they made other arrangements.
The guest emailed me this morning to say they sent out a bunch of inquiries and someone else responded faster (I accepted within the hour), and they decided to stay somewhere else, and that they did not send me a booking request, just an inquiry.
I told them that they indeed sent a booking request and I would not be able to cancel it from my end, and they needed to do it from within their own account but that I had a strict cancellation policy and that I can’t pay for his mistake.
He replied and basically told me that it wasn’t his fault and that he is entitled to a full refund.
I said no, and told him to call airbnb.
At this point I am obviously not refunding him because there is no way I am going to get new guests in here tomorrow and I will lose out. You can’t just send out a bunch of booking requests and then expect the host to pay the price for it. He seemed pretty pissed and I am also not comfortable even having them here should they convince the other host to cancel for them because then they will come here just to avoid losing their money and be pissed off the whole time and probably leave me a bad review.
What do I do? Airbnb probably won’t cancel it without refunding the guest right? If he doesn’t show up then that is fine but obviously my calendar will remain blocked if they don’t cancel it.