I had a guest make a reservation request at 11pm last night for a reservation starting today. I didn’t check email till 7.30am today, at which point, I approved it. I get a message back from her saying that she would like to cancel my request as she made another booking. She asked if I can give a refund. I said sure, I can give a 100% refund of what I’m supposed to get, which was $124, even though the cancelation policy doesn’t allow for any refund. She says that it looks like she might only get a fraction of it back ($44) based on airbnb cancellation policy. I told her I don’t know how Airbnb came to that $44 number but I can give her 100% of what I get, even though it’s her fault for not canceling my booking inquiry when her other booking request got approved. Now she doesn’t want to cancel if she will only be getting $44 back. I told her the only way to find out how much she will get is once she makes a cancellation request.
And now she’s suggesting that I have another friend of hers (someone not thru airbnb) stay at my place while she stays at the other place. This doesn’t look right to me. Now I’m concerned that if she does stay at my place, she’s not exactly going to be a nice person to be around. Ideally I would like to call Airbnb and tell them to cancel this request. Thoughts?