Got a 4 star rating just now for my lower level suite, the guests stayed one night yesterday, came pretty late around 12am, requested late checked out which I agreed, everything was good, and I thought I will get 5 star as usual. They left a 4 star rating with following problem mentioned:
1, No facial tissue provided ( but I have paper towel, hand towel, bath towel and bathroom tissue provided, not sure why so important to have facial tissue)
2, Street light from outside shines through the window ( I have window film installed, first time heard complain about this, maybe they prefer complete darkness)
3, Walking noise from upstairs disturbed their sleep (Under my listing, I did indicate my family have two kids, and noise can be heard during the day. We actually started our day today around 9am, which is pretty late I think.)
They also give a 4 star on value, the first lower than 5 star rating I got in value category. This is the first time I got so many complains from a guest.