I haven’t posted these many issues since I started 3 years ago…but need some advise:
I have a home with 5 private rooms, actually a duplex with 3 bedrooms in one and 2 bedrooms in the other. Each duplex has their own washer/dryer unit for our use and the guest use if they request it. Because we have large turnover in the summer I really need these to be available for use in order to make sure all the linens, towels, comforters etc are clean for the next day. We implemented a no use by guests between 10 and 3 and then other times it is by request only. Is this unreasonable?
We require our guests to buy their own laundry soap/dryer towels or conditioner for their use. We recently went thru a ton of soap leaving me a in a pickle when I went to get my soap and there was none to use. This is a older home that was remodeled and they left out storage. There is only one small coat closet and kitchen cupboards so leaving it out is unfortunately my only option. I had a guest not really complain but was unhappy that they had to provide their own and was restricted in their use. It is not listed as an amenity on my ABB page. Again, unreasonable?
What to do…in the lower duplex there are two bathrooms, one is 3/4 bath with the laundry facilities, the other bathroom is a full bath. I have assigned each room their own bathroom and it is reflected in the price. Here is my situation, I have a guest (who is staying 28 days) in a wheelchair and has stayed with us before. He recently changed rooms to the larger room but with the 3/4 bath however tonight I went in and he moved all his stuff to the full bath because he needs to use a shower chair. While I understand and will try to accommodate him I am upset because I have guests coming in that are expecting to use the full bath instead of the 3/4 bath. This guest has stayed with us before and has used the 3/4 bath with no issue but now all of sudden it is an issue. Because he is disabled I am not sure how to handle it. I did advise him that he could not change just because he wanted to and that in my listing I state which room is assigned which bathroom. Honestly, he hasn’t been the best guest but being slow months I needed the income. He says well when he is finished with his current stay he won’t be coming back in which I answered that is fine. He is also complaining that he has to provide his own laundry soap etc which has always been in the House Manual but recently a sign was posted in the laundry room.
Am I being too picky? or am just being used? Thanks for all your advise…