Four stays with no reviews

[Riverhouse]

I often accept new guests but I still interact with them and never do instant book. I know some guests don’t want to wait up to 24 hours to make plans so I try hard to always respond with the hour…

[Xena]

Sorry I didn’t get back to this thread sooner!

@dkelner

This can mean that others booked and they were added to the booking. So although they didn’t book the Airbnb themselves, they have stayed in one 4 times.

Thank you. This answers my question. I also asked in my city’s host Facebook group and most said, “it means they had four stays where the host didn’t want to review them or got the reviews removed.” This is possible but perhaps not the most generous explanation to the guest.

However, I have seen people with reviews show up on their profiles for being the secondary guest in a stay. I’m curious why it wouldn’t have shown up in this case.

@jaquo

I believe it is, yes. Don’t be apprehensive about new users though. They are often just as keen to get reviews as new hosts are.

Absolutely! I have hosted a few dozen new users over the years.

I didn’t mean to restart the debate on whether we should review every guest. Sorry! I had thought our consensus was yes.

[jenstermeister]

The place for mentioning minor irritations that aren’t worth knocking off a star, is in the written comments. That way it doesn’t affect their 5 star rating, but other hosts can decide if that’s the type of irritation they want to put up with.

[gypsy]

Many, many of our guests have had no reviews. All except one crazy lady out of 400 people was a bad seed, in a bad mood, (she had good reviews and was a host!) and left her own dead rat on the premises…

If you can breathe and have a valid credit card, we will welcome you.

And if there is something that has grated on my nerves or personal acceptability rating, I will mention it in a review for other hosts, and mention it to them personally, like "you know it doesn’t bother me but some hosts would be angry and demote you in ** > but still give a 5* review to them if its not dreadful.

[muddy]

@gypsy

and mention it to them personally, like "you know it doesn’t bother me but some hosts would be angry and demote you in ** > but still give a 5* review to them if its not dreadful.

I think this is a really good idea and I have done likewise myself. I think it would encourage most guests who’ve been a bit out of line or annoying in some way to be more open to correcting that behavior the next time they book a place. If they just get a low star rating and a bad review, it’s human nature to feel defensive and angry about it. Whereas giving them guidance without punishment allows them to consider it without feeling they are being attacked.

Assuming, of course, that whatever they did wasn’t terrible. And sometimes newbies just don’t know what’s expected, they aren’t actively trying to do the wrong thing.

[jaquo]

@gypsy

If you can breathe and have a valid credit card, we will welcome you.

I agree, Except the breathing bit is optional - as long as they are mobile enough to leave at check out time.

[Amy_nyma]

You said exactly what I wanted to say. Thank you!