First non-reader complaining and wanting refund

I agree with not refunding in this case. I’m just thinking of what Airbnb is going to do/wants you to do: refund and let him leave a bad review. If you could have gotten him to threaten you with a bad review in writing then you could have a chance at getting Airbnb to remove it.

In your case refunding would probably create a more entitled guest.

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