Hi all, newbie here (to the forum AND Airbnb hosting) so be gentle!
My first guest is due to check out today and therefore I have to leave a review for her. She has been staying for 5 days in my spare room and has generally been polite, quiet, friendly, reasonable and no trouble at all. One big problem - it is a no smoking flat and I am fairly sure she’s been smoking in the spare room.
I did not confront her about this (I probably should have) but if she has it will mean I have to air the room out and likely wash all my household linen as I keep spare bedding (both for the spare room and my room) in that room, which is a pain!
I am not quite sure how to approach this review. As I say, it is my first guest so I need her (hopefully positive) review to get started on the feedback front. Equally, she was in all other respects a model guest and pleasant person, so I think I need to tread a fine line.
Thoughts? Lessons I need to learn (other than having the proverbial balls to confront rule breakers)? How do I approach this review?
Any advice gratefully received.