We live in a huge hippy/college town on the west coast. Booked some younger guests with no reviews but they seemed enthusiastic about our place so we decided to take a chance.
Here’s a list of what they did:
We’re missing a throw blanket
They were smoking pot inside (absolutely no smoking allowed.)
They left their drink bottles all over the place.
They left a torch and a can of butane inside (drug paraphernalia)
Our foot stool was left turned upside down
They ripped a seem of one of our chairs
They left a 30 dollar tip but this doesn’t matter as they gave no regard to our house rules.
We are a new property and we pride ourselves in going the extra mile for our guests. All of our 4 reviews thus far have been 5 stars. We don’t want a bad review but obviously we would not want these dumb kids to turn anyone else’s property into a flop house.
We called customer service and they noted down our info, we emailed them photos. Now we’re waiting for a call back. In the mean time. How should we handle this situation??? Help!