My 5/4 star reviews break 80:20. Some of the best reviews, really over the top praise for the place and me the host, gave me 4 stars. I’ve decided not to let it break my spirit
I have a booklet I leave for guests to read with rules, tips, local things to do and see, a bit of history, and this. Not sure if it works yet. Any thoughts welcome.
I really appreciate it when guests take the time after they have left to leave reviews and ratings. You probably read some of them when deciding whether this place would suit you or not. For people new to AirBnB a rating of “5” means an “A”, not that it is the same as that amazing brand new 5 star resort in Phuket you once had a holiday in. 95% of ratings on AirBnB are either a 4 or 5 so a 4 means a “B”.
You can also leave “private feedback” that only I can see. If, for example, you decide to give a 4 for cleanliness I would really appreciate it if you let me know what it was that you thought could be improved or that I might have missed. The bedroom heaters, games, mini oven, dish rack and the heated towel rack are all examples of things that were suggested by guests. I really do take them seriously.
Hosts also leave reviews for guests on AirBnB. My philosophy is not to sweat the small stuff. It is not a test of character. For example sometimes people forget to take the kitchen bin bag out but I still give them a 5 if everything else is left clean and tidy.
Again thanks for taking the time to leave a review!