I had 2 back to back bad experiences.
1 of them is:-
So this guest ‘J’ booked my room for 2 days. said nothing else apart from his checkin time. Saw his profile pic.
But during checkin time someone else , say ‘X’ who did not even remotely match the profile pic (different race than profile pic) came to the door, said nothing. I had to ask him that you are not the one in the pic and then he mentioned his friend booked it for him. Checked his ID and Seemed ok. I informed airbnb. His stay continued.
The same night he went out of the house multiple times between 2-4 AM. My main house outdoor camera caught that.
I still ignored thinking its not my business to know why.
On the day of checkout , I was in office and had to send the cleaning lady, so i called his number from his profile to check what time he planned to checkout. The guy ‘J’ picked up the call and said he has no airbnb booking and no idea what i was talking about. I immediately called airbnb and they said lets first wait till this guy checks out and then we can start the investigation. Seemed like stolen identity case.
He checks out, on time, when I go home the bed was broken , so I started the resolution process but airbnb did not take any action on it because of the pending ‘identity case’.
It was still fine , until, 2 days later I go to his profile to get more details about this fake guy. And to my surprise, this guy has a host listing that shows photo of my rental room but at a higher price, though at different location (20 miles away). I am now wondering if ‘J’ is booking my place and then re-renting at a higher price to someone else and may be thats how this ‘X’ guys showed up.
I informed airbnb , its been 8 days airbnb has not taken any action against his profile nor given me any update.
Really worried here!
(UPDATE Jul 14 2016: After posting on this forum this fake profile and listing got removed. WIN!)