Hello all! I’m a relatively new host on airbnb.com. My first guests stayed at our house on christmas for two nights and were amazing! Everything was feeling great! Second guests were also wonderful. Quick background on our space, we have a 4bdr, 2.5 ba house that sleeps 10 in the Lakes Region of NH. We bought it in february of last year as a second home, with the potential for us to move there down the road, or at least have it as a vacation home a few times a year. It was a wreck and we put in 10 months of work to get it looking nice again.
This past weekend, we had a “family reunion” of 10 people stay at the house. The woman in the house next door keeps an eye on things and also does the cleaning for us in between guests. She sent me a picture of 8 cars in the driveway, which seems excessive for 10 people. When there was an issue the first night of one of the breakers blowing, my neighbor went over to take a peek, and said that there were more than 10 people, and that they wanted him to stay and drink and celebrate a 21st birthday party. My neighbor also said they were up until all hours of the night as well. I sent the guest a message letting her know the neighbors were unhappy with the level of noise, and she apologized and said they’d keep it down. After they left (only a two night stay) she said the place was tidy and they had a wonderful time. Was feeling mostly good, despite the messages from the neighbor. When she went over to clean - she found 10 large bags of garbage (for a two night stay) including a kitty litter box in one of the bags (listing says no pets). She had found two of the window screens upstairs removed from the windows, and apparently the neighbor’s downstairs tenant saw folks on the roof at one point. The house was left less than tidy, someone left behind an air mattress (an indication that there were more than 10 people staying) and the kitchen stove (glass top) was just caked in burned on food.
We live 3 hours away from the house in CT, but were on vacation in Costa Rica during this group’s stay at our house and I have to say, it made my personal vacation less enjoyable because I was stressed about this whole situation. I know that there will eventually be guests who don’t respect my space, sadly enough. I’m wondering what you folks think of how I should handle the review? I also won’t get up to the house until next week (We have guests this weekend staying as well) to see if there’s anything else missing or damaged. Our neighbor doesn’t know enough of what the house was like before to be sure of what is or isn’t missing/damaged. Any thoughts or suggestions on this situation, as well as security deposits, or tips for weeding out the party folks would be helpful! I don’t want to be cynical with this moving forward…and i feel like this group has made me question this whole renting thing…
Thanks in advance!