We had a three day festival booking for 2 people but 3, a child, turned up. I commented straight away and they asked the extra fee. I told them and said I will amend the booking. They are on their last night and have not accepted the change. I contacted airbnb to let them know. Airbnb couldn’t contact them by phone so emailed them instead.
We also suspected they had even more people stay as twice today when we were driving past there were additional cars there.It is a rural property five minutes from town.
The place is totally off grid solar powered and they just messaged us to say they had no electricity so we went out and sorted the problem. They had blown a fuse. Anyway it looks like both bunk beds have been slept in as well as the sofa bed which had extra blankets on it. I will take photos tomorrow to send to airbnb but I can’t really prove it and I didn’t want to cause any friction while we were there. Interesting how they use the system to let us know there was no electricity but can’t approve the extra payment. I was wondering whether they were looking for an excuse not to pay it.
So I will be leaving a review saying they booked for 2 but 3 turned up as well as mention the
extra cars seen.
Not looking for advice just wanting to vent my frustration. We have had a run of weird feedback where people haven’t read the listing before booking. One group of guests complained it wasn’t really suited to 2 couples but must have missed the pics of the queen bed and bunks!
Heading off to Lord Howe Island to get away from it all tomorrow and I won’t be complaining about things like no mobile phone reception and limited slow internet as I already know that and looking forward to it. We are packing books and fishing rods.