This is actually a bit off topic, but I value the responses of people here, so here goes.
I returned from South America yesterday (to Canada). The airline I used offered a paid upgrade to business class. They did this on a bidding system and I got a seat in business class for about 200 USD. It’s going to be my last trip for a while and felt like giving myself a treat.
Long story short: a youngish man came into the cabin with two young children, prob about 1 and 3 years old. They made various loud noises and at the 2 hour mark (of a 5 hour flight) I got up and politely asked him if he’d brought anything, like toys or games, for his kids. I told him I was having trouble hearing the soundtrack to the movie I was watching. I should say that when I got up to speak to him (I had to walk back to his seat), the faces of the other people were drawn and strained. These kids really were totally noisy (and the comments coming from other passengers, on the walkway to the terminal, were brutal–we were all stressed out by this family’s behaviour).
The thing is, the young man raised his voice and asked me, three or four times, if I wanted to babysit his kids. I had already asked the cabin crew, again nicely, if they could do something for the young children, as in provide them with games or coloring books or something. They were largely indifferent.
After I spoke to the man, he did go to the galley, and I saw that the crew had given him a couple of small glasses of what looked to be warm milk. It worked for about an hour and then the noise started up again.
I’ve written to the airline. I want a refund for the premium I paid, my argument being that most airlines do not allow infants into business class cabins, precisely because of potential problems like this. I am wondering if I should mention that I do airbnb and am in the hospitality industry in a way.
For all the parents on this forum, I apologize. I know kids will be kids, but I feel like I wasted a lot of money and just got a lot of aggro in return. I had a great trip, but this ending kind of spoiled things a bit. When I got to the luggage carousel, this young man stood behind me, speaking extremely loudly into his phone. When I turned around he glared at me. I just don’t get it. He was totally inconsiderate and, really, I was polite, but let him know I was being disturbed. A couple came up to me at the luggage carousel, before this man arrived, and thanked me for trying.
I still haven’t heard back from the airline. Not sure where I can go from here. Thanks for letting me vent.