Hosts being treated like shit has slowly been ramping up over the years. I have had my room (i rent a room in a 2 bedroom condo) on airbnb off/on for 4 yrs. in the beginning it was great. if a guest trashed my room I could get compensated. airbnb would actually take into consideration reviews and such if they were inaccurate. like, in my first year i had a guest give me a single star for location stating it was too far away from Vancouver. (place is in Surrey). Now, we all know that we can’t exchange addresses or phone numbers or emails prior to a booking being reserved. but i also know that airbnb gives a rough location and i did my best to state the nearest metro station and was honest that it was a 35-40 min train ride in and a 15 minute walk to the station. PLUS. anyone with half a brain can go onto google maps and look up Surrey and Vancouver and see how far apart they are. So when they gave my location a shit review, i contacted airbnb, they reviewed my emails and removed that portion of his review. NOW, they don’t give a shit. I had a similar thing where my guest gave my location a 4 star because it was far away from her work.
I also hate the superhost review dates. My place often gets mid to long term rentals. (up to 6 months) as I get a lot of overseas students and people looking to move to this part of the world. Used to be that you wouldn’t lose your superhost status just because you hadn’t had a review in a few months so long as you had a long term guest during that time. Now they don’t care and even if you’re a great host you lost status just because you didn’t get a review in 3 months but have a guest that overlaps the review dates.
Hell, last year a family member died and i needed to cancel a reservation (wth 2 weeks notice) and airbnb threatened to remove my superhost status! i mean, wtf dude, i just told you that i lost someone and i need my place to host family members coming for the funeral.
they are so anti host its pathetic. someone should make a new platform…