Emotional Support Animals-NEW! you can say No ESAs allowed

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Unfortunately, I feel like the platform has aligned more with the guest’s interest. Their mission statement/motto/language speaks more to the “the customer is always right” attitude. This leaves guests feeling entitled in my experience. Most of my pet guest pay the pet fee without a problem, some of them do present Service Dog credentials when prompted, and a small percentage don’t care and think Service dogs and Emotional support dogs (or their just lying to themselves) are the same thing. It’s frustrating but all I can do is explain the difference and hope that they respect my policy. I even offer a reduced pet fee sometimes to meet them halfway. I have cameras and proof that they brought a dog, and I can bill them through the app with proof, then move on.
Airbnb is my mealticket so what can I do? I have no problem not doing business with a guest going forward if they can’t be also respectful and inclusive with me as a proprieter.

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Please explain? What are ‘service dog credentials’?

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Service animal registration card/paperwork from the trianer etc. They should have something. If it’s not a legit SD and they’re trying to scam me to avoid a fee, they should at least have some form of fake ID and scam me proper :wink: :stuck_out_tongue_winking_eye:

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Actually, they do not have to, and you were probably scammed. This has been mentioned many times in this forum, btw.

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Asking if a Dog is a Service Animal

If you are working at a business or state/local government facility and it is unclear to you whether someone’s dog is a service dog, you may ask for certain information using two questions.

You may ask:

  • Is the dog a service animal required because of a disability?

  • What work or task has the dog been trained to perform?

You are not allowed to:

  • Request any documentation that the dog is registered, licensed, or certified as a service animal

  • Require that the dog demonstrate its task, or inquire about the nature of the person’s disability

Because service animals are not required to wear vests, a dog that is wearing a vest is not necessarily a service animal. The dog still needs to be trained to perform a task for a person with a disability to be a service animal.

1 Like
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A two year old post … let’s archive it.