So this is disturbing first then funny.
I rent a room in my 2 bedroom condo and have to let guests in. so part of the booking process is the guest accepting that I’ll contact them a week before their arrival date and confirm check in time.
For one guest I was told yes, not a problem. It was a couple travelling about. about 10 days before their arrival i reached out and nothing. next day i emailed again, nothing. again and again. until it reached 4 days prior to their arrival.
Now I was a bit concerned. on their check in day I had gotten booked for work on a 16 hour call. Something I couldn’t turn down but had a friend who was willing to hang out at my place and check my guests in for me. However, she can’t stay there all day and i wanted to set the check in time to a 4 hour block. Facts I had been conveying since I started emailing them 10 days prior to their check in.
So I called airbnb and told them my dilemma. They both emailed and called the number associated with the account (i could not call as their number was international). nothing. so airbnb set up a 3 way email between me, the guest and them and we both repeatedly emailed daily. from day 4 to check in day I added “If you don’t reach out to me you won’t be able to check in until midnight when I get back from work”. absolutely nothing.
day of I get a phone call at 2pm. its the guests, wanting in. I told them that i was sorry, but I had been trying to get ahold of them for 10 days and they had not emailed or answered their phone. I am at work until 11pm. My friend, even stayed there from 8am thru 1pm in case they showed up but alas, they arrived too late. obviously the guest was upset but what could I do? i was 45 minutes away by transit and i couldn’t leave my job, i was supervising a crew of 50 people. so i politely told him that I was sorry that he hadn’t gotten the emails, but i made it clear prior to accepting his request that we would have to confirm check in time a week prior and they accepted this. he tried to deny it and i apologized but told him i had to get back to work.
he called again and again. left multiple threatening messages. telling me that i would be responsible for his wife who was exhausted and needed to sit and that i was a terrible person. then, he actual began to threaten me himself. that he was going to start buzzing everyone in the building, break into the suite, not his fault if his anger got the best of him etc…
so i called airbnb during my break, practically in tears. cuz wtf dude. you screwed up not me and threatening me now?? I managed to get airbnb to cancel the reservation - this was right around the time where cancelling was still really difficult via the phone app and i didn’t want to lose my super host status because of something not my fault. I gave airbnb the number that the couple called from. which was a different number than that in their account.
so now it gets funny (maybe more ironic?)
airbnb cancels the reservation and helps them find another place nearby. but only for the one night.
literally 2 hours later i get a reservation request. from a guy with the same last name as the guests that just cancelled. i message him, asking him if he’s the guy who was supposed to stay at my place. he tells me that airbnb called him, cancelled the reservation at my place and helped them to find another place for tonight but didn’t tell them why. I asked why he created a new account. he then admits that the account he and his wife had been using was his son’s account. so apparently his son had been making bookings for them but didn’t give them access to his account or pass along the information. I politely tell him no, sorry, i can’t accept reservations at this time and decline his booking.
so it was stressful at the time - I could not stop shaking my head at the stupidity of just not creating their own account - because if they had none of this would have happened. and luckily I got guests that booked later that day, while i was at work, who impulsively decided to drive up north for a trip.