We’ve posted a lot about how guests don’t read. I wonder how many hosts don’t read the pertinent information for the booking either. (Judging from the some of the posts here it seems like many hosts don’t read or read well but that’s a different subject) Every booking I get I read the message the guest sends. I check if they put a check in time. I read their profile. I read the reviews they received as well as the reviews they have left for prior hosts (using AirReview Chrome extension) if they have them.
I posted earlier in the week that I got an instant booking from a guest with an over 4 stars. That jolted me into action because I never have guests that low. Turns out she was only recommended by 12 of 18 hosts and had 11 of 19 reviews say something negative about her cleanliness or asking for late check out. Then there are the completely incongruous reviews that say she is great and welcome back anytime. One host has even hosted her twice! I don’t know what others make of all this but I cancelled her IB posthaste. I don’t know if she got my message about why because I had to call in to cancel. It doesn’t show on my message thread so I assume she didn’t get it. This clueless dolt continues to move from Airbnb to Airbnb giving bad reviews to hosts dumb enough to host her. It’s discouraging to see first hand how ineffectual the system is.
Since my cancellation two more reviews appeared on her profile.